Service Now Developer

Role: Service Now Developer

Skills: Service now, AI Module

Experience : 3- 5Years

Location : Gurgaon

Work mode: Hybrid

Operational Responsibilities:

Understanding business requirements/user stories for development under guidance of lead developer

Following guidelines, ways of working as per project/client and documenting development work

Adherence to ServiceNow development best practices, secure coding best practices as per engagement

Perform self testing, participate in UAT, code reviews, peer reviews and documenting results

Adherence to the timelines, quality standards and methodology as per the engagement/project

Upskilling & learning leveraging organizational assets as per assigned learning targets

Adherence to the policies and compliance requirements of the organization

Technical Responsibilities:

Configure, Customize/Develop & Maintain forms, tables, client scripts, UI policies, UI actions, business rules, notifications, etc.

Configure, Customize/Develop & Maintain service portal, list views, workspaces, now mobile interfaces, etc.

Configure, Customize/Develop & Maintain instance branding, themes, across form factors etc.

Configure, Customize/Develop & Maintain dashboards, reports, data sources including performance analytic and NOW Assist features

Configure, Customize/Develop & Maintain workflows, virtual agent conversations, predictive intelligence reports, Now Assist features

Configure & Develop using Integration Hub, Custom APIs, Graph connectors etc.

Configure & Develop chat/incident summarization, resolution notes using GenAI on ServiceNow (Now Assist for ITSM) and code/flow/catalog/form generation(NOW Assist for Creator).

Build, modify, and deploy AI Agents using AI Agent Studio; design agentic workflows; orchestrate multi-agent solutions with AI Agent Orchestrator.

Configure roles, ACLs, data policies, masking prompts, model/provider configuration; auditability via AI Control Tower.

Performan basic instance administration activities like add/update user profiles, groups, roles, auto assignment rules, access etc.

Perform troubleshooting and bug fixing application/data issues reported by users

ITSM - Configuration and Customization of Incident, Problem, Change, Knowledge, Service Catalog, Catalog Items, SLA definitions

Service Now Skills Required:

Handson Experience and Strong Understanding on

Javascripts, Angular JS, Jelly scripting,

HTML,CSS, Bootstrap,Service Now UI Builder framework

Core platform - business rules, UI policies, UI actions, data policies, client scripts, update sets, table designs

Service Portal, Service Catalog, Catalog Items, Requests, Request Items, Service Catalog Tasks, SLA/OLA definitions, schedules, schedule jobs, email notifications, approvals, templates, integrations using APIs, Integration Hub - Connectors,

Development Tools - Flow Designer, Workflow Editor, NOW Experience UI Builder, App Enginee studio, VA designer, Integration Hub, Catalog Builder, ATF etc.

Functional Skills Required:

Understanding and Awareness of

Project Management & Development tools - like JIRA, AzureDevOps,

Industry Standard Frameworks like ITIL, DevOps, Agile/Waterfall

Technical Documentation - Documenting Technical Specification, Test Case/Scripts, Understanding of Design Documents like HLD/LLD etc.

Certification Required:

Must Have - ServiceNow CSA, CAD, Generative AI microcredentials (e.g., Now Assist Essentials / Generative AI Fundamentals on Now Learning)

Good To Have - CAS, CIS - ITSM, ITIL Foundation 4.0