Service Now Developer

Mercer is seeking candidates for the following position based at our Delivery centers in India

Job Location - Noida/ Gurgaon/ Pune / Remote

Position - ServiceNow Developer

What can you expect

Architect intricate ServiceNow (SN) integrations with minimal guidance, taking ownership of assignments for seamless end-to-end project delivery.

Skillfully juggle multiple projects, demonstrating your adeptness at multitasking and engagement across diverse initiatives.

Strategically planning and prioritizing your own workload, while also offering valuable insights to the lead throughout every phase of the delivery lifecycle.

Delivering timely work status updates and promptly flagging potential risks to ensure proactive risk management.

Lead and oversee small-scale implementation projects or launch implementations, expertly managing work assignments for the project team.

Actively guide and support the team across all stages of the delivery lifecycle, ensuring smooth collaboration and outcomes.

Compile and communicate project status and impediments to the broader project team.

Establishing seamless coordination with Engagement Managers (EM), Project Managers (PM), and clients to drive successful project delivery.

Providing key decision-makers and stakeholders with the information and platforms needed to make informed and timely choices.

Champion and popularize the extensive capabilities of the ServiceNow Platform among Mercer Client Account Teams, Prospects, and Clients.

Enhance and nurture your knowledge of ServiceNow technologies, staying attuned to industry advancements and best practices.

Grasping the broader technological and business strategy to contribute to the development of comprehensive end-to-end solutions.

Evaluating the alignment of solutions with client requirements, ensuring exceptional fit.

Facilitate the seamless transition from pre-sales phases to deal construction, aligning solutions with clients unique needs.

What is in it for you

Diversify your career development, learn design and architecture approaches

Take up challenging role where you get to contribute as senior consultant / integrations lead for small implementations

Holidays (As Per the location)

Shared Transport (Provided the address falls in service zone)

We will count on you for:

Deliver solutions for inscope Integrations for implementation

Independently own integration design, development and testing tasks.

Identify scope, scope gaps & get them addressed

Identify right stakeholders in the project

Communicate & collaborate with project internal / external stakeholders for project success

Mentor and coach team members

Being flexible to work in multiple time zones, multiple teams

Responsible for driving initiatives and ensuring results with a confined focus on timelines and quality

What you need to have:

Excellent technical & functional skills across functional areas required for developing and delivering Integrations across client implementation

Excellent interpersonal skills

Excellent communication skills

Adaptability to learn new skills

Self-driven

Manage multiple projects & teams

What makes you stand out

Excellent consulting skills and demonstrate solution driven approach to resolve system integration challenges.

Adaptable communicator, facilitator, influencer and problem solver

High attention to detail

Independently handle client interactions and meetings

Good relationship skills, proven ability to work on own initiative as well as in a team

Ability to multi-task and prioritize time effectively

Duties and Responsibilities:

Investigate the business/technical requirements for the ServiceNow solution, work collaboratively with business analysts and architects to clarify requirements and to achieve a consensus on the client's needs and priorities.

Design and document the ServiceNow project to meet the client needs.

Conducting sessions with client personnel to verify the required aspects of the project needs

Application Testing Assist clients with the testing of the delivered solution / integrations and work with client team to suggest/identify testing scenarios.

Production Rollout Assist with the rollout of the ServiceNow solution into the production environment.

Production Support Includes the practices and disciplines of supporting the ServiceNow solution for a period of time post deployment.

Act as co-lead/support integration lead for smooth functioning of the project.

Take timely, appropriate action to address stakeholder needs/expectations

Identify and manage issue resolution including escalation as needed

Interact and communicate effectively with mid and senior level management

Works with senior level management for understanding the future priorities and plans

Develop & manage communication plans with stakeholders aimed at improved collaboration

Contribute towards building knowledge repositories and conduct knowledge sharing sessions

Knowledge and Skills:

Experience in creating custom flows, custom activities in Flow designer.

Experience in Service Portal Development, should be able to develop custom widgets, editing and refining OOB widgets as per the requirements.

Experience in working with CSS, HTML, Angular. Should also be comfortable with Mobile UI development of Service Portal.

Experience with extending the ServiceNow schema to custom applications. Understands technical and functional design requirements related to ServiceNow.

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Create and manage scripts and workflow.

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company's core products with an advanced level of knowledge in at least one specialist area.

For the assigned components of the engagement: Understands, produces and maintains all relevant project documentation.

Supports less experienced or more junior colleagues assigned to the same engagement.

Feeds back customer views regarding the company's products to the appropriate internal groups to enable continuous improvement.

Solves problems, prioritizes own schedule and delivers within potentially high-pressure business environments as an individual contributor as well as part of a team

Actively listens, respecting others point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)

In-depth knowledge of Integration and solution design approach around them

Experience developing multiple integrations to/from SN applications

Self-motivated and ability to learn quickly through individual research and self-training.

Effective knowledge transfer skills in non-classroom environment.

Passion for customer service.

Excellent English verbal and written communication skills. Ability to maintain a home office for remote work.

Eligibility:

Should be ServiceNow CSA, CAD

Should have Knowledge of custom applications and agent Workspace/UI builder

Minimum 5 years experience.

Should have at least On Track or equivalent rating in last appraisal

Should not be under any Performance Improvement Plan, or had any official Disciplinary action within the last 3 months

Should not have applied for any other IJP within Mercer within the last 3 months

Education:

• B.E /B.Tech /MCA /BSc.

Mercer

At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth

and careers.

We're in the business of creating more secure and rewarding futures for our clients and their employees For more than 80 years, we've turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we've been united in our mission of enabling people around the globe to live, work, and retire well.