Location- Chennai/Bangalore/pune
Exp Range- 6-10 yrs
Desired Competencies (Technical/Behavioral)
Must-Have
- Current ServiceNow Certification
- Holding an active ServiceNow certification is mandatory to ensure expertise in platform functionalities and best practices.
- ServiceNow HRSD Experience
- Proven experience in implementing and managing ServiceNow HR Service Delivery (HRSD) modules to support HR processes effectively.
- System Integration Expertise
- Hands-on experience in system integrations, with desirable exposure to integrating ServiceNow with Workday and other enterprise systems.
- Delivery Methodologies Knowledge
- Strong understanding of delivery methodologies and associated tools, with practical experience in Agile delivery frameworks.
- Stakeholder & Change Management
- Competent in managing stakeholders and applying Change Management principles throughout the delivery lifecycle to ensure smooth transitions.
- Effective Communication Skills
- Ability to synthesize complex data and communicate findings clearly and meaningfully to technical and non-technical audiences.
Good-to-Have
- Risk Management Fundamentals
- Demonstrated application of risk management principles to identify, assess, and mitigate risks during project delivery.
- Certifications
- ITIL and HRSD implementation certifications are desirable for enhanced process and service management capabilities.
- Interpersonal Skills
- Strong interpersonal skills to foster collaboration and maintain positive relationships across teams and stakeholders.
Role Description / Expectations from the Role
- Collaborate with Teams
- Work closely with developers, product owners, and process owners to meet evolving business requirements and manage hotfixes, patches, and feature releases into production successfully.
- Implement & Maintain Integrations
- Design, implement, and maintain integrations within ServiceNow, ensuring alignment with organizational needs and maximizing platform value.
- Service Catalogue & Portal Management
- Lead and facilitate the configuration of workflows, business rules, scripting, and business applications to maintain and enhance the HRSD service catalogue and portal.
- Technical Expertise & Change Implementation
- Provide technical expertise for configuration, testing, and implementation of changes within HRSD to ensure optimal functionality.
- Validate New Developments
- Ensure functionality and performance of new development projects within the organization's systems through rigorous validation and testing.
- Troubleshoot & Resolve Issues
- Diagnose and resolve technical issues that arise during the development lifecycle, ensuring minimal disruption to business operations.
