- Act as senior technical expert in area of platform support delivery - technical support, solution design and development, and consulting.
- Act as key counterpart with ServiceNow Platform Architect and ITSM Service Manager for technical consultation.
- Collaborate with the team by following, analysing, planning, implementing the assigned demands and requests.
- Resolve Platform or application-level issues, perform root cause analysis and collaborate with relevant stakeholders to escalate any unsolved issues. Maintain RCA documents.
- Design and implement solutions - analysis, design, implement and test. Create technical specifications and testcases.
- Devise and implement platform specific best practices and improvements.
- Represent technical forums - DevForums, CAB etc. as a lead technical consultant and solution advisor.
- Monitor and maintain optimal system performance. Analyse, propose, and implement solutions for system performance degradation.
- Utilize technology know-how to automate and simplify standard working process.
- Coordinate with business users and other stakeholders
- Develop KMDB & KEDB (technical guide, FAQs, How-tos)
As a successful candidate you need to have
- More than 7 years of hands-on experience with ServiceNow technical Platform and its components - business rules, client scripts, UI policies and actions, UI pages and macros, script includes, Catalog items, workflows, web services, reports, etc.
- Experience working on IT Service Management, IT Asset Management, GRC
- Good Knowledge of Flow Designer, Integration Hub, MID Server installation and management, Event management, Orchestration.
- Experience in performing major version upgrades, Cloning related activities.
- Strong hands-on experience on Web Technologies (XML, HTML, JavaScript, Jelly Scripting, Angular JS, JSON, Web Services, etc.)
- Good knowledge of ITIL methodologies, ITSM concepts, RDBMS. Good to have ITIL certification.
- Good knowledge of ServiceNow Best Practices and new features.
- Good knowledge of SDLC processes and best practices - coding, DevOps, testing
