Key Responsibilities:
Startup Onboarding and Activation-
- Manage end-to-end onboarding for startups, ensuring activation
- Drive adoption of digital platforms (Web/App) and debit card activation
Customer Engagement and Service Excellence-
- Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT.
- Proactively gather feedback to drive NPS improvement and enhance client satisfaction.
360-Degree Solution-
- Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.
Analytical and Process Improvement-
- Utilize data insights to monitor service quality and identify areas for process optimization.
Key Requirements:
- Graduate/Post-Graduate from a Tier-1/Tier-2 college with preference for business/finance backgrounds.
- 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem.
- Strong understanding of banking products and processes.
- Strong understanding of the startup ecosystem, with the ability to build impactful alliances.
- Excellent communication, problem-solving and client relationship management skills.
- Proficiency in MS Office (Excel) for presentations and reporting.
- Energetic, detail-oriented and committed to delivering excellent service.
