Service Manager

Role: Manager – Service Development

Experience :6+ years

Location : Remote

Working days: 5 Days (WFH)

Company Industry: OTT Platform and Media Technology

If you're interested, directly apply here : https://forms.gle/ra61vwH9eoJ3qpuZ7

About the Company:

Hiring for an an India-based OTT and media technology company founded in 2017 that helps businesses launch and manage video streaming platforms across web, mobile, smart TVs, and other connected devices. The company provides a white-label OTT Experience Cloud with features such as video hosting, live streaming, content management, monetization, analytics, and multi-platform app deployment. It serves industries including entertainment, education, sports, broadcasting, and digital creators, enabling clients to build subscription-based, ad-supported, or pay-per-view streaming services without developing the technology from scratch.

Key Responsibilities

Commercial Strategy & Proposition Development

• Lead design and optimization of content propositions, subscription service bundles, and platform offerings

• Develop and refine pricing strategies across platforms, partners, and customer segments

• Analyze content performance, consumption patterns, and audience segmentation to shape propositions

• Identify opportunities for new revenue streams, packaging innovations, and bundlingstrategies

• Support development of partner-specific offerings (telcos, OTT platforms, distributors)

Go-To-Market (GTM) & Launch Execution

• Plan and execute go-to-market strategies for new product launches, bundles, and partnerships

• Work closely with marketing teams on campaigns, positioning, and messaging

• Align with sales and distribution teams to ensure effective rollout across channels

• Track launch performance and optimize GTM strategies based on market feedback.

Key Responsibilities

• Monitor product and platform performance across key KPIs (viewership, revenue, engagement)

• Analyze customer behaviour, revenue drivers, and unit economics to generate insights

• Prepare monthly performance reviews and executive dashboards

• Support data-driven decision-making and portfolio optimization Operational Excellence & Stakeholder management

• Improve cross-functional workflows, governance, and communication cadence

• Maintain tracking of projects, priorities, and key business initiatives

• Drive meetings, action tracking, and follow-ups with stakeholders

• Support implementation of best practices and scalable processes

• Support communication with internal leadership and external partners where required

Qualifications & Skills:

• 6–8 years of experience in Pricing, Service development, Operations, business planning, consulting, or PMO roles

• Experience in Media, OTT, Telecom, or Digital Platforms essential

• Strong analytical and financial modelling skills

• Proven ability to manage cross-functional projects and stakeholders

• Excellent communication and executive presentation skills

• High ownership, structured thinking, and ability to work in fast-paced environments

• Bachelor's degree from a reputed university.

Interested one can apply here : [Confidential Information]