Service manager

Key Responsibilities:

• Plan, coordinate, and manage all service operations within the automobile service center.
• Monitor and maintain service quality standards, ensuring customer satisfaction and timely service delivery.
• Supervise, train, and mentor service staff to enhance performance and efficiency.
• Manage service schedules, resource allocation, and workflow to optimize operational efficiency.
• Implement and maintain standard operating procedures (SOPs) for service operations.
• Address escalated customer complaints and resolve complex service-related issues.
• Collaborate with other departments, including sales and parts, to ensure smooth operations.
• Analyze service data and prepare reports for management to support decision-making.
• Ensure compliance with safety, regulatory, and company standards in all service activities.