Service Manager (Lithium ion Battery)

The Client

A fast-growing, ARAI-certified lithium battery manufacturing organization (based in Noida), specialize in designing and producing high-quality lithium battery solutions for 2W, 3W, 4W, L3, L5, Tractors, ESS/BESS, Commercial & Solar applications. With 250+ employees and a strong 300 CR turnover, it is rapidly expanding its operations and service network across India.

Role Summary

Looking for a Service Manager to lead its service center operations, ensure smooth workflows, manage the service team, and maintain high-quality support for lithium battery products.

Key Responsibilities

Ensure smooth functioning of the service center and design efficient workflows.

Achieve monthly targets for repaired batteries as defined by management.

Maintain and improve Turn Around Time (TAT) for service operations.

Reduce failure rates in the field of post-repair (TRC).

Manage inventory, spare parts, tools, equipment, and service facilities.

Lead, train, and manage the service team, ensuring skill development and accountability.

Implement workflow processes and SOPs across the service center.

Coordinate with Design, Testing, and Production teams for issue resolution.

Handle customer complaints and ensure high service quality (CSI/NPS).

Qualifications

• B.Tech in Electrical/Electronics/Mechanical (preferred).
• 10 years experience in battery/EV/power electronics service roles.
• Strong understanding of lithium-ion batteries and BMS.
• Must have managed a large team of 50 plus Service Technicians
• Ability to manage PAN India OEM and large retail format store's grievances around post sales quality and customer service.

Compensation - Max 14 Lacs

Notice Period - Max One Month