Service Manager

Company Description

G.K. AUTOWHEELS PRIVATE LIMITED is a leading machinery company based in Raipur, Chhattisgarh, India. Located at Geekay House on G.E. Road, Telibandha, we are dedicated to providing quality products and services to meet customer needs. With years of industry expertise, we have built a reputation for reliability and excellence in the automotive sector. Our commitment to innovation and customer satisfaction drives everything we do.

Role Description

This is a full-time, on-site role for a Service Manager based in Raipur, Chhattisgarh. The Service Manager will oversee daily operations of the service department, ensure timely and quality servicing of customer vehicles, and manage the team's performance. Responsibilities include scheduling service appointments, handling customer inquiries, supervising technicians, ensuring adherence to safety standards, and maintaining high levels of customer satisfaction.

Qualifications

• Comprehensive knowledge of vehicle servicing, maintenance practices, and technical expertise.
• Strong leadership and team management skills to supervise and guide a service team effectively.
• Ability to handle customer relationships, resolve complaints, and ensure customer satisfaction.
• Organizational and time-management skills to handle scheduling and workload planning efficiently.
• Proficiency in documentation, record-keeping, and familiarity with service management software is a plus.
• Bachelor's degree in Mechanical Engineering, Automotive Technology, or a related field is preferred.
• Previous experience in a managerial role within the automotive service industry is desirable.