Service Management Practitioner

Job Description:

Project Role: Service Management Practitioner

Project Role Description: Support the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Must-Have Skills:

• Service Integration and Management (SIAM)

Good-to-Have Skills:

• Infrastructure Service Management

Experience:

• Minimum 5 years of experience is required.

Educational Qualification:

• Graduate or above.

Summary:

As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your role will involve coordinating projects through contract management and shared service coordination. You will be responsible for developing and maintaining relationships with key stakeholders and sponsors, ensuring high levels of commitment, and enabling the strategic agenda. This role is based in Bhubaneswar, and the candidate should have a minimum of 5 years of experience in Service Integration and Management (SIAM). A graduate or above education is required.

Roles & Responsibilities:

• Act as a Subject Matter Expert (SME), collaborating with and managing the team to ensure optimal performance.
• Responsible for team decisions and ensuring alignment with business objectives.
• Engage with multiple teams and contribute to key decisions, ensuring smooth execution.
• Provide solutions to problems for your immediate team and across multiple teams.
• Coordinate projects through contract management and shared service coordination.
• Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.
• Manage and support the delivery of programs, projects, or managed services.
• Ensure effective communication and coordination between various teams.

Professional & Technical Skills:

• Must-Have Skills:
• Proficiency in Service Integration and Management (SIAM).
• Good-to-Have Skills:
• Experience with Infrastructure Service Management.
• Strong understanding of service management principles and practices.
• Experience in coordinating and managing projects.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain relationships with key stakeholders.
• Knowledge of contract management and shared service coordination.
• Experience in delivering programs, projects, or managed services.

Additional Information:

• The candidate should have a minimum of 5 years of experience in Service Integration and Management (SIAM).
• This position is based in Bhubaneswar.
• A graduate or above education is required.