Service Head

Job Title: Service Head

Location: Bangalore

Experience: 8-10 years

Industry Preference: : EV / Automobile / Commercial Vehicles / Service Operations

Job Summary:

We are looking for a highly driven and ethical Service Manager to lead Pan India Operations & Service for Used EV Three-Wheeler Commercial Vehicles and EV Passenger Autos. The role will be responsible for setting up scalable service operations, managing field teams, building strong service networks, and ensuring operational excellence across the country. This role demands strong field execution capability, team leadership, SOP-driven management, and high integrity standards.

Responsibilities:

1. Service Management (PAN India)

● Lead end-to-end operations and service strategy for Used EV 3W Commercial Vehicles & Passenger Autos.

● Set up and streamline field operations across multiple states.

● Drive operational efficiency, service turnaround time (TAT), and customer satisfaction.

● Monitor regional performance and ensure service quality consistency nationwide.2. Team Leadership & Field Management

● Manage and scale Service Managers and field technicians across India.

● Define clear KRAs and KPIs for Service Managers, Technicians, and regional teams.

● Drive performance through structured review mechanisms.

● Build a strong culture of accountability, integrity, and ownership.

3. Network & Ecosystem Development

● Leverage existing network of Service Managers, workshops, and blue-collar workforce across India (preferred).

● Develop and expand service partner networks across Tier 1, 2 & 3 cities.

● Ensure availability of skilled technicians and trained manpower.

4. Performance and Reporting

● Define measurable KPIs such as:

○ Service TAT

○ First-time fix rate

○ Cost per service

○ Fleet uptime

○ Customer satisfaction score

● Conduct periodic audits and performance reviews.

● Provide MIS and operational dashboards to leadership.

5. Governance and Ethics

● Maintain highest standards of integrity, values, and ethical conduct.

● Ensure transparent vendor management and cost controls.

● Drive compliance across all operational processes.

Qualifications & Experience

● 8–10 years of experience in Operations, primarily in Field Operations within the Service Industry.

● Proven experience managing Pan India teams.

● Strong exposure to Automobile / Commercial Vehicles / EV / Fleet Service Operations.

● Experience in setting up operations from scratch is highly preferred.

● Strong understanding of technician productivity, workshop management, and service economics.

● Excellent leadership, stakeholder management, and execution skills.

Preferred Profile● Experience in EV ecosystem or 3W commercial vehicle service.

● Willingness to travel - 30 %

● Strong network of service managers and blue-collar workforce across India.

● Exposure to refurbishment, used vehicle operations, or asset-heavy business models.

● High ownership mindset with entrepreneurial approach.