Technical Support:Provide remote troubleshooting and resolution of issues related to navigation and communication equipment on ships, including but not limited to radar systems, GPS, ECDIS, VHF radios, AIS, and satellite communication systems.
Monitoring Diagnostics:Monitor shipboard systems remotely, diagnose problems, and guide onboard personnel through corrective actions.
Preventive Maintenance:Advise and assist in the planning and execution of preventive maintenance routines for navigational and communication equipment.
Documentation:Maintain accurate records of all support interactions, resolutions, and any changes made to shipboard systems.
Collaboration:Work closely with internal and external stakeholders, including ship operators, engineers, and equipment manufacturers, to ensure the swift resolution of issues.
Compliance:Ensure all support activities comply with international maritime regulations and company policies.
Requirements:
Education:Bachelor's degree in Marine Engineering, Electronics, Telecommunications, or a related field.
Experience:Minimum of 3-5 years of experience in supporting and maintaining maritime navigation and communication systems.
Technical Expertise:In-depth knowledge of marine navigation systems (e.g., ECDIS, radar, GPS), communication systems (e.g., VHF, HF, satellite communication), and integrated bridge systems.
Certifications:Relevant certifications such as GMDSS, STCW, or equivalent are highly desirable.
Problem-Solving Skills:Strong analytical and problem-solving abilities with the capability to work under pressure.
Communication:Excellent verbal and written communication skills in English; ability to clearly explain technical issues to non-technical personnel.
Remote Support Experience:Prior experience in providing remote technical support is preferred.
Time Management:Ability to manage time effectively, work independently, and handle multiple support requests simultaneously.
Adaptability:Willingness to work in shifts and be on call to support ships in different time zones.
