Job Description Service / Installation Engineer (Chandigarh)

REQUIRED SKILLS

Core Skills

• Excellent communication skills.
• Ability to verify and interpret technical drawings.
• Strong site handling and execution skills.
• Knowledge of RCA (Root Cause Analysis) and FMEA (Failure Modes & Effects Analysis).
• Customer-oriented approach.
• Result-oriented mindset aligned with KRAs.

Soft Skills

• Proficiency in CRM tools.
• Good working knowledge of Microsoft Office.
• Familiarity with Power Play (if applicable).

KEY RESPONSIBILITIES

• Execute installations and handovers on time, ensuring project closure as per OTE.
• Provide timely updates to Head Office and customers on site and project status.
• Resolve customer complaints with proper closure using RCA.
• Conduct KSP (Knowledge Sharing Programs) including:
• Installation training
• Troubleshooting
• Spares selection
• Training for SHPL / SP / CP / Authorized Installation Contractors
• Achieve regional after-sales business targets as per KRA.
• Ensure closure of warranty and non-warranty service tickets within defined OTD timelines.
• Conduct performance audits and campaigns for supplied products.
• Work toward achieving targeted after-sales revenue aligned with organizational goals.
• Minimize QAR and reduce cost of poor quality (including FOC supplies).

BEHAVIOURAL COMPETENCIES

• Self-motivated and proactive.
• Strong team player.
• Able to take initiative and start tasks independently.
• Willingness to travel as required.
• Flexibility to work across any location PAN India.