Service Engineer

Office Location: Ghatkopar West

Compensation: 4 to 5 LPA

Job Summary

We are looking for a Service Engineer to support installation, maintenance, and repair of equipment at customer sites across the pharma and chemical industries, as well as at our service center. The role involves both field and in-house work, with a strong focus on timely service, technical accuracy, and customer satisfaction.

Product range to be handled: Chillers, precise temperature control thermostats, glass distillation equipment, vacuum pumps, high pressure reactors

Key Responsibilities

·        Visit pharma, chemical, petrochemical, automotive, engineering customer sites, etc. for service calls

·        Provide on-site and remote support to customers

·        Equipment installation and commissioning

·        Preparation of installation documents such as IO/OQ documents and more

·        Breakdown service calls and troubleshooting

·        Preventive maintenance and Annual Maintenance calls

·        Carry out repair and servicing work at the company's service center

·        Diagnose technical issues and ensure timely resolution with minimal downtime

·        Prepare detailed service reports after each visit and submit them on the same day

·        Maintain proper documentation of service activities, parts used, and customer feedback

·        Follow all standard operating procedures, safety norms, and equipment manuals

·        Work closely under the guidance of head office and align with instructions from foreign principals

·        Escalate complex technical issues or delays to head office in a timely manner

·        Ensure proper handling and care of tools, instruments, and spare parts

·        Support customers with basic operational guidance and best practices when required

Key Expectations:

• Same-day reporting discipline for all service visits
• High responsiveness to breakdown calls
• Adherence to technical manuals and company processes
• Professional conduct at customer sites
• Continuous learning and alignment with new technologies and principal guidelines

Required Skills & Qualifications

• Bachelor's degree / Diploma in Engineering (Mechanical, Electrical or Instrumentation).
• 2–3 years of experience in service or maintenance roles
• Strong troubleshooting and problem-solving skills.

·        Good communication skills and ability to interact with customers professionally

·        Willingness to travel frequently to customer sites PAN India (Field based Job).

• ·        Ability to work independently while following guidance from senior