Service Engineer

We are seeking a proactive Service Engineer to handle all service-related activities for Core and Chromatography systems. The ideal candidate will be responsible for delivering an exceptional customer service experience, driving service success that improves customer satisfaction, maximizes retention, and increases profitability. This role requires technical expertise, excellent problem-solving skills, and a strong customer-oriented approach.

Main Responsibilities & Tasks

• Provide service and customer support during field, in-house visits, and dispatches.
• Manage all on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports, ensuring correct documentation of all processes.
• Comprehend customer requirements and make appropriate recommendations and briefings.
• Build and maintain positive relationships with customers.
• Cooperate with the technical team and share information across the organization.
• Safely operate a vehicle and use field automation systems.

Qualifications

• Engineering degree in Chemistry, Electronics, Electrical, and Instrumentation, or a similar field.
• Proven field service experience, with a focus on LPLC and HPLC product segments. Overall chromatography experience is highly valued.
• Familiarity with mobile tools and applications.

Skills

• Ability to troubleshoot, test, repair, and service technical equipment.
• Strong team spirit and a high customer orientation.
• Ability to work flexible shifts and adapt to changing work schedules.
• Excellent communication skills, both spoken and written.
• Strong problem-solving and analytical abilities.