Service Engineer

RingCentral

Bengaluru, India

3-5 Years

Save

Posted 6 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Say hello to possibilities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 30+% annually and we're expanding ourProduct Management Team to make sure we stay ahead of the competition.

Service Engineer

Key Responsibilities:

Collaborate with engineers to assist in resolving technical issues.
Interact with customers to understand and analyze their problems, providing timely and effective solutions.
Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
Work closely with the development team to understand APIs, web development concepts, and database structures.
Provide support for product-related queries and issues, ensuring high customer satisfaction.
Utilize your QA experience to test and validate fixes for bugs and issues.
Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements.

Requirements:

3-5 years of experience in a QA and Support role.
Strong problem-solving skills with the ability to debug and troubleshoot issues.
Goodunderstanding of API, web development, and database concepts.
Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
Ability to interact effectively with customers and provide clear, concise communication.
Experience working in a support background, with a focus on analyzing and resolving technical issues.
A collaborative mindset, able to work well with engineers and other team members.

Preferred Qualifications:

Previous experience in a service engineering role.
Familiarity with any specific tools or technologies used in the company's product suite.
Basic knowledge of scripting or automation in testing environments.

Work Location: Bangalore (Hybrid)

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

Cloud-Based Communications And Collaboration Software

Employment Type:

Full time

About Company

RingCentralJob Source: ringcentral.wd1.myworkdayjobs.com

Job ID: 147358725

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 13-05-2026 03:06:58 PM

Homejobs in Bengaluru / BangaloreService Engineer

Similar Jobs

Industrial Service Engineer -walk-in

Quest Global

2-6 yrs

Bengaluru, India

Skills:

safety regulations , wiring diagrams , automation systems, Maintainability, Engineering Drawings, Reliability, service support planning, service manuals, ILS concepts, Schematics, Manufacturing Systems, industrial standards, Spares Management, industrial machinery

Field Service Engineer

mygwork - lgbtq business community

3-5 yrs

Bengaluru, India

Skills:

Industrial Automation, Field Instruments, Plc, Dcs

Field Service Engineer

Abb

3-5 yrs

Bengaluru, India

Skills:

Symphony, Field Instruments, AC450, AC460, 800xA, Plc, Freelance, Dcs, Industrial Automation, ABB automation platforms

Production Service Engineer

Adobe

4-6 yrs

Bengaluru, India

Skills:

Redhat Linux, Puppet, Java, Maven, Ruby, Cloud Automation, Bash, Python, Jenkins, Git, Microsoft Azure, Chef, Infrastructure, Salt Stack, Amazon Cloud Services