Service Engineer

Reports To: Head After Sales Job Summary:

Responsible for visiting customer sites, resolving product issues, and ensuring all service tickets in the assigned zone are closed within the defined TAT.

Key Responsibilities:

Visit customer sites and resolve technical issues.

Handle all service-related queries and escalations in the assigned territory.

Ensure timely ticket closure within TAT.

Coordinate with internal teams (Spares, Logistics, Technical Support).

Maintain service and visit reports.

Provide feedback to the product/R&D team for improvement.

Support and guide field engineers or technicians.

Ensure compliance with service and safety standards.

Qualifications: Diploma or Degree in Electrical/Mechanical/Electronics Engineering.

Experience: 48 years in Field Service / After-Sales / Technical Support. Industry Preference: Commercial Kitchen Equipment / Food Automation / Electrical or Mechanical Equipment.

Key Skills: Technical troubleshooting

Customer handling

Communication skills

Time management

CRM / Ticket system knowledge

Willing to travel