Job Description
- Provide installation, troubleshooting, and repair services for Inverters, UPS, SMPS, and lithium batteries at customer sites.
- Handle on-site technical issues and offer timely resolutions across assigned territories in Bihar and Jharkhand.
- Coordinate with the Head Office and local dealers for escalations and customer feedback.
- Maintain and track service records, customer complaints, and resolutions in a structured format.
- Conduct preventive maintenance and product testing at customer premises and ensure smooth functioning.
- Provide technical training and support to clients, dealers, and channel partners when required.
- Manage spares inventory efficiently for quick turnaround on service calls.
- Ensure customer satisfaction and build strong professional relationships.
- Travel extensively within the assigned territory for servicing and support.
- Communicate effectively on emails and on phone regarding customer escalations, feedback , MIS etc
Requirement
Qualification: Graduate.
- Experience: 23 years of experience in servicing inverters, batteries, UPS systems, or related power backup products.
- Good understanding of lithium battery technology, SMPS, and power electronics is preferred.
- Ability to read and interpret circuit diagrams and technical manuals.
- Willingness to travel across Bihar and Jharkhand as per service requirements.
- Excellent problem-solving and customer-handling skills.
Location
SCO-117/118, Sec-43B, Chandigarh
Salary
As per Company standard
Last date for apply
2025-06-11
