Service Engineer

Key Responsibilities:

• Installation & Calibration: Set up, calibrate, and ensure compliance of power tools and lifting equipment at customer sites.
• Fault Diagnosis & Maintenance: Troubleshoot mechanical, electrical, and software issues; perform preventive maintenance to reduce downtime.
• Inspections & Documentation: Conduct safety inspections, certifications, and maintain detailed service logs, repair histories, and compliance records.
• Customer Support: Provide on-site and remote troubleshooting; guide customers on proper usage, maintenance, and safety practices.
• Warranty & Escalations: Handle warranty claims and escalate complex technical issues to appropriate teams.
• Training & Knowledge Transfer: Train customers and junior technicians on equipment handling, maintenance, and safety protocols.
• Service Agreements & Revenue: Execute service contracts, manage revenue collection, and maintain the regional product installation base.
• Continuous Improvement: Document feedback, identify recurring issues, and stay updated with new technologies, tools, and service protocols.