Service Engineer

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Function: International Execution

Reports to: Vice President – International Execution

Location: Andheri (HO)

Responsibilities

• Responsible for performing general maintenance and repairs at customer site, in addition to performing ground maintenance.
• Major job role is related to activities to be done for Service, Erection & Commissioning of the project.
• Achievement of Service objective (timeline / quality).
• Maintain cordial relationship with customers / suppliers.
• Efficient coordination with other departments.
• Achievement of TAT (Service Response/ Job Completion time).
• Coordinating with Principal Supplier for Customer Complaints.
• Maintaining schedules, Service Reports.
• Attending break down calls /complain calls.
• Travelling to designated regions extensively for installation, breakdown calls & maintenance calls.
• Other basic physical activities shall include
• - Testing machine tools,
• - Installing machine equipment,
• - Giving emergency assistance,
• Other Documentation activities shall include
• - Preparing documentation & generating Minutes of meeting
• - Carrying out validation process,
• - Giving technical assistance
• Picking list forward to concern person
• Packing material order
• Packing under my observation
• Communication with Logistic department
• M/C assemble & utility connected on site
• M/C run & demo to client
  
  

Skill sets

• Must have exposure as service engineer in Pharma/ Manufacturing companies
• Should be flexible to travel at customer site
• Knowledge of CAD would be an added advantage
• Communicating and presenting data effectively,
• Troubleshooting problems,
• Ability to develop good relations with the customers at the site locations