Service Engineer

We are seeking a proactive and skilled Service Engineer to be our frontline support, ensuring customer satisfaction and contributing to our business goals. The ideal candidate will have strong technical and analytical skills, with a proven ability to work independently in a field-based role. This position involves managing all on-site service activities, from routine maintenance to complex repairs.

Key Responsibilities

• On-Site Service: You will attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance. This includes handling parts requests and closing transactions under warranty or as chargeable services.
• Customer Engagement: You will promote service contracts and consumables, demonstrate products, and provide training to customers. Your ability to build strong relationships will be key to success.
• Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team. You will submit quotes and ensure the collection of purchase orders.
• Documentation & Coordination: Update all service reports in Oracle. The role requires strong coordination with other departments to resolve technical issues and ensure seamless service delivery.

Required Qualifications

• Experience: A minimum of 3+ years of field service experience is required.
• Education: A Diploma or Engineering degree in any stream.
• Skills:
• The ability to work well independently and prioritize a demanding workload.
• Strong analytical skills to diagnose and provide solutions for technical problems.
• Excellent communication skills to interact effectively with customers and internal teams.
• The initiative to establish new processes and a strong ability to multitask.
• Language: Familiarity with the local language is essential for effective communication with customers.