We are looking for a Solar String Inverter Service Engineer Technical Support to join our growing renewable energy support team. The role involves remote technical support (tele support) for customers and installers, focusing on solar string inverter troubleshooting, fault analysis, and performance monitoring, along with effective case management using Salesforce and SAP.
Key Responsibilities
- Provide remote technical support via phone, email, and online tools to customers, EPCs, and installers
- Troubleshoot and analyse the solar string inverter faults, alarms, and error codes
- Support customers during commissioning, configuration, and startup of inverters
- Diagnose DC/AC side issues including grid faults, string mismatch, insulation faults, and communication issues
- Monitor inverter performance and analyse underperformance or downtime
- Perform network and communication troubleshooting including LAN, RS485 and firewall related issues.
- Log, track, and close service cases using Salesforce
- Coordinate with field service, Reginal service head, and internal technical teams for escalations
- Assist with warranty evaluations and technical documentation
- Maintain accurate service records and prepare basic technical reports
- Strong understanding of grid-tied solar PV systems and string inverters
- Strong Support SCADA Systems, inverter online monitoring portals, and plant level dashboards
- Willing to work in shift-based or rotational schedules as required.
Qualification
Electrical Electronic Engineer with Experience of minimum4 years in same domain.
Strong Troubleshooting And Analytical Skills
Proven ability to diagnose system issues across hardware, software, and network layers.
- Excellent communication and documentation skills
Ability to clearly document setups, test scenarios, and findings, and communicate effectively with technical and non-technical stakeholders.
Join us in shaping reliable, customer-focused renewable energy solutions through high-quality testing and system integration.
Ready for your next career move
We look forward to receiving your application!
Interested in this position but don't meet every requirement We'd still love to hear from you please send us your cover letter and resume!
Your Recruiting Contact
Anita Virnave | SMA Solar India Pvt. Ltd.
#SMA Solar India Pvt. Ltd.
SMA is committed to equal opportunity and diversity regardless of gender, age, origin, religion, disability, or sexual orientation.
