Job Title: Service Engineer
Business Title: Manager
Location: Chennai
About the role:
An experienced Service Engineer with strong technical expertise in PLC/HMI/SCADA/DCS, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel.
Experience Required: 10 - 15 years
Education: Bachelor's Degree in Electrical / Electronics / Communication Engineering
Key Responsibilities:
- Handle field service and commissioning of PLC/HMI/SCADA/DCS.
- Perform on site troubleshooting of PLC/HMI/SCADA/DCS.
- Carry out PLC/HMI/SCADA/DCS programming, parameter settings, and basic application configuration.
- Execute AMC services, including preventive and corrective maintenance of Automation system.
- Provide telephone/online technical support for customer service requests related to PLC/HMI/SCADA/DCS.
- Attend customer sites on short notice as needed to ensure minimal downtime.
- Deliver professional service, maintain customer satisfaction, and manage service documentation.
- Support customers during breakdowns, start ups, optimization, and performance improvement.
- Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities).
- Coordinate with sales and service teams for opportunity follow-ups.
- Willing to travel 70–80% of the time across Tamil Nadu & Kerala for service support.
- Available for urgent customer requirements on short notice.
Required Skills & Competencies:
- Strong technical knowledge of PLC/HMI/SCADA/DCS.
- Hands-on experience in commissioning, programming, and troubleshooting of PLC/HMI/SCADA/DCS
- Good understanding of industrial automation concepts.
- Ability to read electrical schematics, wiring diagrams, and Automation product manuals.
- Strong customer-handling skills with proactive communication.
- Ability to work independently at customer sites.
- Experience working with Siemens / ABB / Schneider / Rockwell systems (or similar).
- Exposure to retrofit projects and product migration support.
- Basic understanding of automation systems Low Voltage Drives LV AC / DC / Servo Drives.
