Service Desk
Service Desk
Location: Mumbai
Experience: 4 years to 8years
Must Have:
- Basic troubleshooting of Windows/Mac operating systems
- Understanding of networking basics (DNS, DHCP, TCP/IP)
- Experience with ticketing systems like Service Now (SNOW)
- Knowledge of Active Directory and user account management
- Familiarity with remote desktop tools
- Office 365/Google Workspace support
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
- Willingness to work in any shifts including night shifts.
- Accountable to answer customer requests and assisting customer either by email/chat or over the phone.
- Should be flexible for voice support.
- Ability to understand customer issue and troubleshoot to resolve it as an FCR.
- Must be a strong cross-team collaborator.
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.
- Basic knowledge about Systems, backup and Network.
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.
15 years of Full time Education
