Service Desk L1 Support Pune | Up to 5 LPA | Immediate Joiners Only
Experience: 1+5 months (Service Desk)
Location: Pune (100% Work From Office)
Shifts: 247 Rotational (US/UK)
Notice Period: 015 Days Only
Education: 15 Years full-time Degree
Mandatory Skills
- ServiceNow Ticketing Tool
- Office 365 (O365)
- Active Directory (AD) Password reset, account unlock
- Excellent communication skills
- Basic networking knowledge
Job Responsibilities
- Provide L1 technical support via calls/emails/tickets
- Troubleshoot AD, O365, Outlook, Teams, SharePoint & basic network issues
- Log and update tickets accurately
- Ensure SLA compliance & customer satisfaction
- Escalate issues as per process
Technical Requirements
- Knowledge of Azure AD, Exchange admin basics
- Windows OS troubleshooting (XP10)
- VPN, TCP/IP, browsers, MS Office
- Mobile device troubleshooting (iOS/Android)
What We Need
- Strong analytical & problem-solving skills
- Customer-focused attitude
- Ability to work in 247 shifts (WFO)
To Apply: Share your resume at [Confidential Information]
