Service Desk Lead ITSM & Knowledge Management

Eurofins It Solutions India

Bengaluru

5-8 Years

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Posted 15 hours ago
Over 50 applicants

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Job Description

Key Responsibilities:

Lead the setup and ramp-up of the Service Desk team for GSC NSC organization
Supervise and manage Service Desk operations in alignment with segregation project plans
Own and manage the Knowledge Management database and its integration within ServiceNow
Act as the escalation point for Service Desk-related matters
Contribute to the creation of a comprehensive Service Catalogue using ServiceNow
Ensure creation and maintenance of operational documentation for Service Desk processes
Serve as an early adopter and trainer for the ServiceNow ITSM tool
Collaborate with on-site and central support teams to define and optimize support workflows

More Info

Job Type:

Permanent Job

Industry:

Biotechnology

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Eurofins It Solutions India

Since 1987, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a network of independent companies in 60 countries, operating over 950 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.

Job ID: 128027035

Jobs by Skill - IT