Job Description
Requirements
Provide Level 1 (L1) support via calls, email, and chat
Log, track, and manage incidents/service requests using ticketing tools
Troubleshoot basic issues related to hardware, software, and networking
Handle user account management (password resets, access issues, etc.)
Diagnose and resolve technical issues within SLA timelines
Escalate complex issues to L2 / L3 support teams when necessary
Follow standard operating procedures (SOPs) for issue resolution
Maintain proper documentation of incidents, resolutions, and system updates
Ensure high levels of customer satisfaction and communicationBE / B.Tech (Computer / Mechanical / Electrical / Electronics / Instrumentation or equivalent) Or BCA / MCA
Benefits
Provident Fund (PF)
ESI
Health Insurance
