Major Incident Management, Performance Monitoring, Configuration Management, Incident Management, Service Request Management, User Management, Cross Functional Coordination, Service Level Compliance, Continuous Improvement, Multichannel User Support, Reporting, VIP Support, Knowledge Base Maintenance

O365, Vdi, Itsm, Ticketing Tools, Vpn, Snow, User Device Management, OneDrive, AD, RDP tools like Bomgar, Authentication issues

Remote tools - LMI, Office365, Ip Telephony, Rdp, Application Support, Servicenow, Azure, Vpn, Macintosh Operating systems Troubleshooting, MFA, BeyondTrust, Active Directory, IT Communications Collaboration Support

L1 Support, It Support, MTI, Service Desk

configuration management, IT support, Containers, Networking Concepts, User Management, Jira, Itil, Kubernetes, Python, cloud platforms, zendesk