Service Desk Engineer

• We are looking to hire a desktop support engineer to assist our employees with computer hardware and software issues
• You will be required to work from office and assist with hardware installations, software installationupgrades, systems integrations, and basic IT-related issues
• You will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network
• If you thrive in a dynamic, collaborative workplace, Qualitest provides an environment where you will be challenged and inspired every single day
• And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here

Your key responsibilities:

• Act as the central communication point for Design, Maintain and Communicate the service support plans in IT Team
• Communicate the business impact of major incidents and prioritize based on business impact to the client
• Assess the impact of changes to systems, applications and infrastructure to determine requirements
• Configure and solve - DHCP, DNS, various network devices and services
• This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and Supporting day-day operations of Server environment
• Which includes proactive monitoring and management of the systems and utilize available monitoring tools
• Escalate Issues to software vendor specific for Technical Support
• To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills
• A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues

An ideal candidate should be:

• Proficient in working with high availability environment along with alignment to process (ITIL) Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work Intuitive with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date in technical knowledge by attending educational workshops, reviewing publications Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills
• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client s location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management

Qualification

• Bachelor s degree in computer science or information technology Specialization Desired Candidate Profile MUST - HAVES: Top 3 Mandatory Skills: Good communication skills, Good Understanding of Windows Minimum Relevant Experience: 0-3 Years