We are seeking a Service Desk Engineer to provide technical support to our internal users. The ideal candidate will have strong troubleshooting skills and a commitment to delivering excellent customer service.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or chat.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and upgrade operating systems and applications as needed.
- Maintain documentation of support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support when necessary.
- Assist with onboarding new employees and setting up their workstations.
- Conduct regular follow-ups with users to ensure issues are resolved to their satisfaction.
Skills and Qualifications
- 1-6 years of experience in a service desk or technical support role.
- Proficient in Windows and Linux operating systems.
- Experience with Active Directory and user account management.
- Knowledge of remote support tools and ticketing systems (e.g. ServiceNow, Zendesk).
- Strong understanding of networking concepts and troubleshooting methods.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- ITIL certification or equivalent is a plus.
