Service Desk

About the job

Walk-in interview on 13th June in Mumbai

Experience:

5 years in Service Desk / IT Support operations

Candidates from:

B.Tech / BE / MCA / B.Sc / M.Sc or related field

Key Responsibilities:

Provide first-level and second-level support for end-user hardware, software, and network issues
Handle incident management, service requests, and problem resolution via phone, email, and ticketing tools
Troubleshoot Windows/Mac OS, MS Office, email clients, printers, and network connectivity issues
Manage user account creation, password resets, access management, and workstation setups
Document issues, resolutions, and maintain knowledge base articles for future reference
Escalate complex technical issues to L2/L3 support teams and track resolution progress
Collaborate with network, security, and infrastructure teams to deliver seamless IT support

Must-Have Skills:

Strong knowledge of Windows/Mac OS troubleshooting, MS Office Suite, Active Directory
Hands-on experience with ticketing tools (ServiceNow,.Remedy, Jira Service Desk)
Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting
Understanding of ITIL processes (incident management, problem management, change management)
Knowledge of remote support tools (TeamViewer, AnyDesk, SCCM, Remote Desktop)
Good analytical, communication, and problem-solving skills with strong customer service orientation

How to apply:

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