Wireless Networking, Customer Support, Remote software installation, Equipment and hardware support, Problem-solving, Troubleshooting, IT applications advice, Computer Skills

comptia network plus , Servicenow, Networking, Data Center Infrastructure, Zabbix, Solarwinds, Problem Management, Nagios, Cisco Certified Network Associate, Information Technology, Information Technology Infrastructure Library processes, ManageEngine OpManager, Bachelor’s degree in Computer Science, Paessler Router Grapher, Windows Server certifications, Information Technology Infrastructure Library Foundation certification, server environments, Information Technology Infrastructure Monitoring, enterprise ticketing systems, enterprise monitoring tools, Jira Service Desk

Technical Support, Ticket Management Systems, Problem Solving Skills, Engineering

Servicenow, Windows OS, ITSM tools, Spanish Language, Service Desk L1 to L1.5, Remedy, Ms Office Suite

Network Troubleshooting, Fiber Optic Troubleshooting, Mobile Device Management solutions, LAN WAN Support, Customer Support, Remote Desktop tools, Ticket Management Systems

Service Desk Management, Incident Management, Ticketing Tools, Service Desk Voice Support, CRM, Technical Support