Service Desk Agent (Voice)
Required Technical Skill Set
Desktop & Network troubleshooting
Desired Experience Range
3 5 years
Location :Chennai
Desired Competencies (Technical/Behavioural Competency)
Must-Have
- Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
- Need for international client (UK)
- Willingness to work in any shifts including night shifts
- Accountable to answer customer requests and assisting customer either by email/chat or over the phone
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Good-to-Have
1. MCP & ITIL Certification.
SN
Responsibility of / Expectations from the Role
1
Should posses good communication skills.
2
Accountable to answer customer requests and assisting customer either by email/chat or over the phone
