Service Desk Agent

TCS Is Hiring for Service Desk Agent

ROLE: Service Desk Agent

Location: Chennai, Mumbai

Experience Range: 3-6 Yrs(Relevant)

JD:

Must-Have:

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

Willingness to work in any shifts including night shifts

Accountable to answer customer requests and assisting customer either by email/chat or over the phone

Should be flexible for voice support

Ability to understand customer issue and route to appropriate team

Should be ITIL Foundation certified

Must be a strong cross-team collaborator

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Basic knowledge about Systems, backup and Network

Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have:

1. MCP & ITIL Certification.

Responsibility of / Expectations from the Role :

1 .Should posses good communication skills.

2 .Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.

Interested candidates pls share your cv to mailid : [Confidential Information] with subject Service Desk Agent for further Discussion.