You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.
- Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
- Assist with the occasional implementation, testing, and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
Log and manage support cases with 3rd parties.
Job Requirements
- Experience in the F&B and/or Hotel industry.
- Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.
- Enthusiastic user of OPERA.
- Experience in the hospitality industry is desirable.
- Experience training employees on systems and operations in the front desk and reservations department is an advantage.
- Good interpersonal skills with both customers and cross-functional teams.
