Job Title: Service Delivery Operations Representative
Project Role Description:
Assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost.
Key Responsibilities:
- Independently perform tasks and become a Subject Matter Expert (SME).
- Actively participate in team discussions and contribute to problem-solving.
- Manage and assign work assignments to the delivery team.
- Drive people management activities, including performance evaluations and career development.
- Ensure service delivery quality and cost efficiency.
- Collaborate with cross-functional teams to resolve issues and improve service delivery processes.
- Identify areas for improvement and implement process enhancements.
- Provide guidance and support to team members to ensure successful service delivery.
Must-Have Skills:
- Proficiency in Microsoft 365.
- Strong understanding of service delivery operations.
- Experience in managing service delivery quality and cost.
- Excellent communication and interpersonal skills.
Good-to-Have Skills:
- Experience with IT service management tools.
Qualifications:
- Minimum 3 years of experience in a relevant role.
- 15 years of full-time education is required.
Additional Information:
- This position is based at our Indore office.
