Service Delivery Manager Trainee – Networking / NOC / SOC
Work Mode: Work From Office
Job Location: Mysore, Karnataka.
Experience: 1-2 years
Timings: US Night Shift - 04:30 PM to 02:30 AM IST.
Experience: 1–2 years in Network Operations Center (NOC), Security Operations Center (SOC), or IT Infrastructure Support
Key Responsibilities
- Support daily NOC/SOC operations and monitor network, security, and infrastructure alerts.
- Track incidents, service requests, and event escalations to ensure resolution within SLA timelines.
- Coordinate with internal technical teams, vendors, and support groups for issue resolution and escalation management.
- Assist in monitoring network performance, system availability, security events, and operational dashboards.
- Support preparation of daily, weekly, and monthly service delivery reports and maintain operational documentation.
- Communicate with internal stakeholders or clients regarding incident status, service impact, and resolution updates.
- Follow ITIL-based incident, problem, change, and escalation management processes.
- Assist in identifying recurring issues, service risks, and improvement opportunities in network and security operations.
Required Skills
- Basic knowledge of NOC/SOC operations, monitoring processes, and ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.
- Understanding of incident management, event monitoring, escalation handling, and SLA tracking.
- Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VPN, and firewall fundamentals.
- Familiarity with network monitoring or security monitoring tools is preferred.
- Good communication, coordination, and stakeholder management skills.
- Ability to work in a 24x7 support environment and collaborate with cross-functional technical teams.
