Experience:
- 8+ years of overall experience in Service Delivery, IT Operations, or Digital Project Management
- Proven experience in managing large teams
- Strong background in digital technologies, platforms, or application services
- Experience working in fast-paced, matrixed environments
Tools & Process Management:
- Hands-on experience with ServiceNow (incident, problem, change, and service request management)
- Proficiency in Jira for project tracking, sprint planning, backlog management, and reporting
- Strong understanding of ITSM and project management best practices
- Ability to maintain documentation, dashboards, and service reports
Team Leadership & People Management:
- Lead, mentor, and manage large teams (developers, analysts, support engineers, coordinators)
- Set goals, conduct performance reviews, and drive development plans
- Ensure effective resource utilization, capacity planning, and workload management
- Foster a collaborative, high-performance, and customer-focused culture
Digital & Project Management:
- Manage end-to-end delivery of digital projects across platforms and applications
- Act as a Project Manager—handling scope, timelines, risks, dependencies, and budgets
- Ensure Agile/Scrum practices are followed and collaborate with product and engineering teams
- Track and report project progress to stakeholders and leadership
Stakeholder Management:
- Act as the primary point of contact for stakeholders
- Build strong relationships with business, technology teams, vendors, and partners
- Manage expectations, escalations, and service improvements effectively
- Lead governance meetings, service reviews, and executive updates
Please feel free to reach out in case of any queries.
