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As a Service Delivery Manager, you will oversee day-to-day application management, handle critical incidents, and ensure SLA compliance for IT services. Responsibilities include managing vendor relationships, monitoring KPIs, driving ITIL process adherence, and supporting applications such as SAP and workflow systems.
A successful SDM should have:
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 133192229
Skills:
Java, BPM, Application Management, Itil, Angular, Salesforce, Root Cause Analysis, Knowledge Management
Skills:
Change management, Service performance metrics, Data-driven analysis, Contract management, Enterprise IT environments, Monitoring technologies
Skills:
Incident Management, Ticketing Tools, Excel, Itil, People Management, service delivery optimization, project management
Skills:
Apis, Master Data, Data Lake, Databricks, Data Governance, Itil Service Management, Data Analytics, GBS Shared Services, Multi-region Multi-vendor Environments, Alerting, Data Pipelines, Cost Management, Enterprise Data Hubs, Analytics Platforms, Platform Service Delivery, Enterprise Data Platforms, Integration Services, Capacity Planning, Azure Data Ecosystem, Operational Tooling, Monitoring
Skills:
Ticketing Tools, Excel, Itil, Incident Management, project management, People Management
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