Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations
Key Responsibilities:
Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations
Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
Prepare and present regular service delivery performance reports to management and stakeholders
Provide exceptional customer service and act as an advocate for our clients
Requirements:
Bachelors degree in Business Administration, IT, or a related field
Minimum of 5 years of experience in service delivery management or a related role
Proven track record of successfully managing service delivery processes and teams
Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
Exceptional problem-solving and decision-making abilities
Strong leadership skills and the ability to motivate and inspire team members
Proficiency in MS Office and project management software
Knowledge of ITIL framework is a plus
We Offer:
Competitive salary and benefits package
Dynamic and collaborative work environment
Opportunities for career growth and development
Exposure to a variety of industries and clients
Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
Prepare and present regular service delivery performance reports to management and stakeholders
Provide exceptional customer service and act as an advocate for our clients
Requirements:
Bachelors degree in Business Administration, IT, or a related field
Minimum of 5 years of experience in service delivery management or a related role
Proven track record of successfully managing service delivery processes and teams
Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
Exceptional problem-solving and decision-making abilities
Strong leadership skills and the ability to motivate and inspire team members
Proficiency in MS Office and project management software
Knowledge of ITIL framework is a plus
We Offer:
Competitive salary and benefits package
Dynamic and collaborative work environment
Opportunities for career growth and development
Exposure to a variety of industries and clients
Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager
