Java, BPM, Application Management, Itil, Angular, Salesforce, Root Cause Analysis, Knowledge Management

Change management, Service performance metrics, Data-driven analysis, Contract management, Enterprise IT environments, Monitoring technologies

Incident Management, Ticketing Tools, Excel, Itil, People Management, service delivery optimization, project management

Apis, Master Data, Data Lake, Databricks, Data Governance, Itil Service Management, Data Analytics, GBS Shared Services, Multi-region Multi-vendor Environments, Alerting, Data Pipelines, Cost Management, Enterprise Data Hubs, Analytics Platforms, Platform Service Delivery, Enterprise Data Platforms, Integration Services, Capacity Planning, Azure Data Ecosystem, Operational Tooling, Monitoring

Ticketing Tools, Excel, Itil, Incident Management, project management, People Management