At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
Total Experience: 12-14 Years only
Location: Mumbai Only
- Manage endtoend service delivery across a distributed model, ensuring SLA compliance, SOP governance, and operational excellence.
- Own account financials (invoicing, forecasting, variance reporting) and ensure adherence to contractual commitments and governance processes.
- Lead incident, problem, risk & issue management to closure, ensuring RCA quality and timely escalation to senior leadership.
- Build and maintain trusted client relationships, handle escalations/complaints, monitor satisfaction, and communicate effectively through reports and governance forums.
- Drive continuous improvement, automation initiatives, service management best practices, and ensure teams understand business impact and key events.
Your Profile
- Strong SAP TechnoFunctional background with handson experience in ECC and S/4HANA.
- Proven leadership in SAP AMS delivery, covering Incident, Problem, Change, Release & Security Management.
- Experience in program governance, budgeting, P&L management, SoW creation, and SLA adherence.
- Strong capability in Agile/Scrum delivery, leading distributed teams and driving continuous improvement.
- Excellent clientfacing skills with experience handling service reporting, stakeholder management, and operational transformation.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
