Role & responsibilities
Role: Service Delivery Leader
Job Role:
- Lead P&L of the entire project.
- Develop strong and constructive relationships with business stakeholders, TA leadership, key HR contacts, as well as across the broader Taggd business.
- Ensure efficient delivery of the solution, in line with contractual obligations and client service levels.
- Contribute to the commercial success of the account through the achievement of monthly and annual targets.
- Develop end-to-end recruitment campaign strategies to meet longer term client requirements.
- Developing an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and articulated engagement plan per role type.
- Work effectively with the sourcing and operations team to ensure a smooth client and candidate experience.
- Team Management-Mentor / guide members of the sourcing and recruitment team on best practice approaches, client culture and support them in achieving success in their roles.
- Ensure all Taggd and client systems are updated in a correct and timely manner.
- Producing timely and accurate activity and management information reporting
- Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, and leave management.
