Role: SMO Service Asset and Configuration Manager
Required Technical Skill Set: Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOM
Desired Experience Range: 7-12 yrs. in Service Asset and Configuration Manager
Location of Requirement :Pune, Chennai
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Knowledge and experience of Service Management/Operation process and its environment.
- Knowledge of the ITIL framework as well as high level of IT technical competence.
- Experience in CSDM & Service Mapping.
- Basic knowledge of Application Lifecycle and Environments.
- Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.
- Knowledge on Planning & Forecasting.
- ITIL foundation, ITIL intermediate- Service Design (SD) Planning
Good-to-Have
- Knowledge and experience of Agile / Lean / Six sigma methodologies and their application
- ITIL certified
Role descriptions / Expectations from the Role
- Govern end to end lifecycle of all Asset/CI's
- Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition
- Help to define and maintain CI attributes
- Execute CI identification activities to coordinate and manage compliance to CI identification/registration procedures
- Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized
- Maintaining of high level of correctness, completeness and compliance of Assets & CIs
- Co-ordinate and deliver SACM training, best practice advice and guidance
- Perform any other tasks that organization or process owner required
