Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
This is a Service application helpdesk specialist role reporting to head of service applications helpdesk support based out of Vadodara, India. You will be primarily to support on ATURB (Microsoft CRM) & SAP S4/Hana and other service applications, who provides defined services to the internal customers with best quality in the most efficient way.
Your Responsibilities
- Work as a first point of contact for users regarding requests, problems and incidents on ATURB (Microsoft CRM), S4HANA and other service application.
- Ensure to resolve technology issues that require deeper knowledge.
- Ensure prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal).
- Determine impact and urgency of an incident and support request to determine priority.
- Conduct initial triage/troubleshooting on a wide range of technology issues on ATURB and SAP S/4 Hana.
- Escalate unresolved requests and incidents to higher tiers/vendors/service providers.
- Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
- Perform scheduled and documented configuration changes or deployments
Your background
- B.E / B. Tech or MCA.
- 3-5 years of work experience.
- Firm attitude towards delivering end-to-end high-quality services and customer satisfaction.
- Problem solver.
- Good on verbal-written communication. (English)
- Good interpersonal Skills and be able to respect different cultures across the globe.
- Good to have experience in supporting as support specialist on SAP S4 Hana or Microsoft CRM
- Rotational shift job
Your Benefits
- Flexible Work Hours
- Hybrid working model (Mon & Fri WFH)
- Medical Insurance
- Parental leave Policy
- On-site crche facility
- Annual Health Check-up
- Employee Assistance Program
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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