Customer Interaction & Service Coordination
- Extend courteous reception and assist customers in establishing vehicle complaints after road tests.
- Provide reasonable time and cost estimates for repair jobs.
- Allocate jobs to supervisors and monitor workflow to ensure efficiency.
- Educate customers on maintenance practices, service schedules, and value-added services.
Repair Oversight & Communication
- Explain repair jobs performed, parts replaced, and associated costs.
- Ensure vehicles are delivered to customer satisfaction.
- Collect post-service feedback and implement corrective measures if required.
Scheduling & Resource Management
- Handle advanced service bookings based on workshop load and resource availability.
- Monitor ongoing service operations and workflow to maintain efficiency.
Reporting & Documentation
- Maintain accurate service records and communicate updates to customers regularly.
- Ensure testing and quality checks are performed as per workshop standards.
