Company Description
SERVALL Automotive Pvt Ltd specializes in offering exceptional multi-brand two-wheeler maintenance services. Driven by a team of passionate professionals, SERVALL prioritizes customer needs by delivering top-tier service experiences. The company is committed to setting new benchmarks in customer satisfaction and aims to be the leading service provider in every location it operates. By focusing on quality, SERVALL consistently creates lasting customer relationships based on trust and reliability.
Role Description
This is a full-time, on-site Service Advisor role based in Vadodara. The Service Advisor is responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring a smooth aftersales process. Daily tasks include interacting with customers to understand their requirements, coordinating with service teams, providing accurate estimates, and delivering customer-focused service while maintaining high levels of satisfaction.
Qualifications
- Strong skills in Customer Service, Customer Satisfaction, and delivering Customer-focused Service
- Effective Communication skills and ability to interact with diverse clients
- Familiarity with Aftersales support practices and processes
- Proactive problem-solving abilities
- Attention to detail and ability to manage multiple customer requests efficiently
