Skills:
Automotive Knowledge, Customer Service, Communication, Repair Order Management, Problem Solving, CRM Software,
Job Title: Service Advisor - Premium Car Brand
Location:
Ahmedabad
Experience
Minimum 1-3 years in premium or luxury automobile service (preferred)
Job Summary
We are looking for a customer-focused
Service Advisor to deliver an exceptional ownership experience for premium car customers. The role requires strong technical understanding, excellent communication skills, and the ability to manage high-value customers while ensuring workshop efficiency, revenue growth, and brand standards.
Key Responsibilities
Customer Experience & Relationship Management
- Welcome customers professionally and understand their service requirements
- Explain repair jobs, service packages, and maintenance schedules clearly and transparently
- Deliver a luxury-class customer experience aligned with premium brand standards
- Handle customer concerns, complaints, and escalations with empathy and professionalism
- Ensure high Customer Satisfaction Index (CSI) scores
Technical & Workshop Coordination
- Prepare accurate job cards with detailed customer complaints and technical observations
- Coordinate with technicians for diagnosis, repair timelines, and quality checks
- Ensure proper test drives before vehicle delivery
- Monitor repair progress and keep customers informed proactively
Revenue & Business Growth
- Promote value-added services such as:
- AMC / Service Packages
- Extended Warranty
- Insurance & Accident Repairs
- Accessories & Detailing Services
- Achieve individual and team service revenue targets
- Ensure optimal labour and parts billing with zero leakages
Process Compliance & Documentation
- Follow OEM and dealership SOPs strictly
- Ensure warranty documentation and approvals are completed accurately
- Maintain digital records, service history, and customer data
- Ensure first-time-right repairs and minimal repeat jobs
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong customer-handling and conflict-resolution ability
- Good technical knowledge of premium vehicles
- Proficiency in DMS, CRM systems, and basic MS Office
- Professional grooming and brand-oriented attitude
- Ability to work under pressure and manage multiple customers
Educational Qualification
- Diploma / Degree in Automobile Engineering (preferred)
- Any graduate with relevant automobile service experience may apply
What We Offer
- Opportunity to work with a premium automotive brand
- Competitive salary + performance-based incentives
- Structured training & certification programs
- Career growth in service management & customer experience roles
If You Want, I Can
- Customize this for Nexa / German luxury brands
- Convert it into a LinkedIn hiring post
- Shorten it for WhatsApp or job portals
- Align it with OEM audit & CSI standards
Just tell me
