4 8 year's Experience in Server Management Administration.
Responsibilities:
- Deliver 3rd level technical support in compliance with customer SLAs
- Work with customer on suggesting best solutions for automating any repetitive task.
- Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
- Help L2 members in-case of any upgrade/patch activity run into errors.
- Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
- Managing patches through zypper and addressing problems related to patching
- Proficient in LVM management, including the extension and resizing of LVM, and possessing a solid understanding of LVM maintenance commands.
- Capability to resolve GRUB-related issues and address problems with GRUB configuration.
- Root Cause Analysis for customer incidents
- Service/Task documentation, testing, quality management and knowledge transfer
- Assist 2nd level technical support in complex tasks
- Willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
Qualifications:
- Bachelor or Master degree
- Willingness to travel
Required Skills:
- Experience in Server (physical/VM) installation, maintenance & decommissioning
- Profound Linux OS operations experience
- Capability to operate on at least one cloud technology such as Azure, GCP, or AWS.
- Knowledge in SUSE Pacemaker cluster. Troubleshooting Pacemaker cluster issues.
- Awareness about ITIL best practices for incident, change, problem management.
- DNS Configuration, Configuration of DNS for forward lookup and reverse lookup zones.
- Configure and Administration of SAMBA/AUTOFS/CIFS/FTP/Users/Permissions.
- Install/upgrade/patch SUSE linux servers
- Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
- Proficiency in written and spoken English.
- Proven ability to transfer knowledge and stay aware of current trends and technical advancements
- Need to be a team player
- Passionate about SAP, ready to learn and grow
Preferred Skills:
- Business Travel: Project specific travelling is mandatory for all the SAP Consultants.
