The Service Desk Agent (iOS/Mac Focus) role requires a strong understanding of Apple technologies, excellent customer service skills, and the ability to diagnose and resolve technical problems efficiently.
Experience: 3-8 yrs
Work location: Chennai & Pune
Shift : 24/7 - Rotational shifts/Rotational week off
Required Skills and Qualifications:
- Proven experience in a service desk or technical support role.
- Strong knowledge of Windows, macOS and iOS operating systems and hardware.
- Familiarity with Windows and Apple applications and services.
- Experience with mobile device management (MDM) systems (e.g., Jamf, Intune) is highly desirable.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks.
- Certifications related to Apple technologies (e.g., Apple Certified Support Professional) are a plus.
